The Water Damage Restoration Process

Water damages happen every day in Cobb County, and SERVPRO of East Cobb is here to help. 24 hours a day 7 days a week 365 days a year. Even during major holidays when the “other guys” are closed, SERVPRO of East Cobb will always answer the call. Since 1967 SERVPRO has been an industry leader and innovator in the field of water restoration on a national level. Fast forward to today, and SERVPRO of East Cobb has the backing of over 1,700 franchise. This has created a network of both assets and knowledge base that is unrivaled in the water restoration industry. WIth this national backing and hands on approach, that you can only find in a locally owned business, we are better able to serve our community and treat each of our customers with the care and respect they deserve. SERVPRO of East Cobb stands behind our work, and pride ourselves on getting the job done right the first time!

Water or Flood Damage?
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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