What our Customers say...

Water Damage Testimonials

We had a major flooding from an upstairs toilet that went through the ceiling into our living room affecting several areas of our home. Nicole at SERVPRO® answered our call and got a crew scheduled out quickly on the same day. Crew Chief Austin Perry and his crew worked for hours very quickly and efficiently to get all of the soaked and damaged material removed and the fans placed same day. Austin came by daily to do moisture checks and ensure that no mold was setting up, everything was drying properly and adjusting fans as needed. All damaged material including our personal items that were damaged, furniture etc were all hauled off. The fans have been removed, debris removed and ready for insurance to come inspect. We could not be more pleased with the service received from SERVPRO. They definitely made a very stressful situation a bit more manageable. Even our insurance adjuster was happy we called SERVPRO and raved of their work and service. Thank you Austin, Nicole and the SERVPRO crew for your service and professionalism, you definitely went above and beyond.

Pipe broke just before Christmas. They were here within in an hour and took care of the clean up and mitigation. Jacob and Nathan were very professional and they got us taken care of quickly.

Stanley, Brian and everyone who came out were knowledgeable and professional.

Stanley and Naseem handled the upstairs water leak and successfully saved the hardwood floors saving the homeowner thousands. The crew was professional. respectful and courteous. Our two dogs loved them and also gave them a paw up. They rolled with some serious equipment for drying out the walls and floors. Highly recommend the company and these two members.

Stanley and Jacob were awesome. Polite, knowledgeable.... I could not of asked for a nicer twosome. Once we get the plumbing complete we will call them back for the renovation.

James & Brian are true professionals! They did an outstanding and thorough job. Everything was explained perfectly. They eased my mind after a water leak occurred in my new home. I would definitely recommend this company as a result of the exceptional customer service they provided.

Carl was in the day after our incident, on New Years Day. He got everything done in a short couple days. He did amazing work and was professional throughout the entire process. Can't thank him and his team enough!

Carl and Keith responded on Friday afternoon to assist in our basement water damage situation. They worked diligently and carefully to remove the soaked carpet and pad in an efficient manner. Very thorough and professional.

Expert service, this company knows what they're doing and is so helpful in awful situations!

I appreciate Carl and his crew, I really appreciated his knowledge in the job!

SERVPRO of East Cobb did a great job for immediate remediation after our house flooded throughout three floors. Hana went above and beyond by reaching out directly to the mortgage company to help clear-up some confusion regarding payment processing. I would have no problem recommending this company to others.

SERVPRO of East Cobb did a great job in drying up our wood floors after our ice-maker leaked. They were very quick in their response and Hana was great helping us handle the insurance side of things. Highly recommend their services.

Carl and Lorenzo did a great job drying out our walls, floors, and cleaning up. It took a few days but they were diligent getting the house dry.

Carl was great; very thorough and professional!

Carl and his team were super responsive and got the demo and water damage done fast!!

I want to say what a pleasure it was to work with Tiffany Smith on a claim for a client. I had been requesting information & had not received until I came in contact with her. Her customer service is outstanding & she resolved a problem like no body’s business. Thanks Tiffany & I look forward to working with you in the future.

Stanley and Jacob did a great job in fixing our home. Our house was very flooded but they were able to fix it all very quickly. They also did not get in the way or bother is too much and were able to finish the job smoothly.

Lorenzo and Stanley were extremely professional and courteous and came every day to check the progress. Was very impressed with the level of professionality and care!

Thank you, Mandy for going the extra mile. Both in having your team coming out tonight and calling the owner. The other group said they'd see me in the morning (not happening). As a small business owner myself I greatly appreciate the personal touch of you, your team and your owner. That means a LOT to a homeowner at 9:30pm heading into a weekend. Please feel free to use this as a quote for your business and while we may go into insurance levels, please let your owner know of my satisfaction - all before the first repairman showed up. Hoping for continued good service from your team.

The work was done quickly and done well. SERVPRO did a fantastic repair job on our ceiling and was very friendly and thorough. It was nice dealing with SERVPRO and I would recommend them for any job.

SERVPRO of East Cobb was great! We had water damage that managed to hit three levels of our home. They came immediately and set up their equipment. We used them not only for water removal but also to rebuild and rehab our home. We were in a hotel for four months and they went out of their way to keep us posed on all things that were happening along the way. We give them 5 stars!

SERVPRO East Cobb was great about taking care of everything and making us feel like we were their first priority!

Carl and his team were completely professional and helpful!

Carl Sylvester came to our home and did a fantastic job with cleanup. He is very professional. Tells you what he is about to do before he does it, then he proceeds to do it with excellence. He managed my expectations and his crew very well.

Carl and his team were fantastic. They were prompt, courteous and explained everything fully. I will definitely be using them in the future.

I had a great experience with SERVPRO when my basement flooded they came out within an hour to start working in the middle of the night and everyone I spoke with was very friendly to me. In any situation like that again I would call back every time they did an amazing job.

Their tag line should read: “SERVPRO don’t play!” because these guys are awesome. Carl Sylvester is the man. He showed up every day, made sure we understood the process, stayed late, and basically treated us like family. I hope I never see SERVPRO again because it’ll mean another mess happened (thanks, Home Depot/Spirit Logistics, for breaking the main water supply pipe installing a dishwasher). But if I do ever need water remediation services, Carl and SERVPRO are going to be my first call.

Luke was extremely helpful and solved our problem quickly. I would highly recommend this company!

Great customer service! First time I have ever had any water damage to my home. They made the process smooth. Lindsey was the admin. On my job, she was always knowledgeable with all details when it came to my home, as well as the process. Would highly recommend this company!

Had a major water leak. Very friendly and professional. Absolutely would use them again!

SERVPRO was great during a stressful time for me. The guys were knowledgeable, explained everything to me as they were working and were very prompt and polite.

They were friendly, cooperative and worked with a smile. Great customer service!

Service was prompt, polite and professional. Couldn't ask for more!

They did a thorough job and were professional!

Carl & Jacob & Joe were so amazing. Great customer service. I would definitely recommend.

Great service, professional crew, Jamie Winston and Derek Brownlow you couldn’t ask for any better. They came in and got the job done. Quick, fast, and professional!

Daryl did a tremendous job it could not have been better in regards to his knowledge, his courteous nature, and his professionalism. Anyone that gets Daryl going forward gets a true professional as extreme knowledge in what he does.

A water pipe under my house rusted, resulting in a flood in my crawlspace that was approximately 12 inches deep under my entire house. I contacted SERVPRO of East Cobb. They came quickly and explained my options for the water removal. Within hours a pump was placed in the crawlspace. They followed up daily on the water removal progress and eventually placed dehumidifiers and fans in the crawlspace. I was so impressed with all of the employees I came in contact with during the water removal. They were professional and courteous and kept me informed with what was being done as well as the progress being made. I would highly recommend SERVPRO of East Cobb for any water extraction issue. They will ensure your flooded area is properly and completely restored.

Great service, very responsive.

He was very professional, experienced, knowledgeable, and patient. He spent a lot of time explaining everything in detail when i asked questions. Very Polite and easy to work with. Very happy customer.  

Jose and the demo crew were exceptionally nice and very neat.

Techs were very friendly and helpful.

Jose and the demolition crew were exceptionally nice and very neat.

Very Courteous and helpful.

Ryan and his associate were patient and explained things thoroughly and did a great job.

"Each member who came to our home was very thorough and professional"

Keep up the good work! Great professional job!

SERVPRO was Great! David and his crew were very proffesional, helpful and thorough and If i ever need SERVPRO again I want David to be there. 

Tia did a phenomenal job assisting us. She was attentive, very responsive and went above and beyond!

Jose was excellent & made me feel confident that he knew his craft. Mandy too was excellent at helping me, especially when I was upset. She and Taylor are outstanding in their customer service. Mandy even gave me her personal number so I knew I could count on her.

They were great. David and his crew were very professional, helpful, and thorough. Should I need SERVPRO again I want David.

The very best! Very very very good!

Professional, Courteous, Educational...Good job! Thank you

Technician was very knowledgeable, helpful and overall a very good rep for your company.