What our Customers say...


When Ken came to my home for the repair estimate, he was a blessing! Any issues during the repairs, Ken made sure they were handled to my satisfaction. He was always available if I had questions during the course of repairs. When SERVPRO says, make it like it never happened, they mean it. Thank you for restoring my home.

We called SERVPRO after finding water under the floors/carpet in our basement. It was an after hours call, but the team that showed up was professional and kind. They set up the fans and dehumidifiers and took a look around to help me find the source of the water. We determined that a plumber would be needed, but they left the equipment in hopes that the issue would be resolved quickly. Ethan Robinson showed up on day 2, and unfortunately, we had to pull the equipment after talking with our insurance agent since the source of the water was still unknown. Ethan was thorough in his explanation as to why these were the next steps even though it was very frustrating as a customer. He left me with his contact information and told me to call him once I had more information. He was very responsive whenever I had questions and made another visit to meet with my insurance claims adjuster. We didn’t have the outcome we wanted with the insurance company, but still, Ethan was extremely helpful. He gave me the information I needed to proceed in getting the damage repaired if we choose to utilize SERVPRO. The customer service we received from Ethan and his team was great, and we would certainly use them again.

We had a major flooding from an upstairs toilet that went through the ceiling into our living room affecting several areas of our home. Nicole at SERVPRO® answered our call and got a crew scheduled out quickly on the same day. Crew Chief Austin Perry and his crew worked for hours very quickly and efficiently to get all of the soaked and damaged material removed and the fans placed same day. Austin came by daily to do moisture checks and ensure that no mold was setting up, everything was drying properly and adjusting fans as needed. All damaged material including our personal items that were damaged, furniture etc were all hauled off. The fans have been removed, debris removed and ready for insurance to come inspect. We could not be more pleased with the service received from SERVPRO. They definitely made a very stressful situation a bit more manageable. Even our insurance adjuster was happy we called SERVPRO and raved of their work and service. Thank you Austin, Nicole and the SERVPRO crew for your service and professionalism, you definitely went above and beyond.

This SERVPRO® franchise is top notch. After an absolutely terrible disaster in the basement, Carl got my basement fixed up and looking WAY better than ever before. I absolutely love the way it came out. The contractors lead by Saul were trustworthy, honest, hardworking, and skilled. They went the extra mile for me on finishing some trim. I'm very happy I went with this company and I consider myself lucky for how well it came out!

Pipe broke just before Christmas. They were here within in an hour and took care of the clean up and mitigation. Jacob and Nathan were very professional and they got us taken care of quickly.

I wanted to reach out to you and Team and say Thanks for all of your help during our Reconstruction. We had a positive experience with SERVPRO and appreciated all of the people who we worked with in our Reconstruction which included Drywall, Painting and new Floor replacement. Thanks to Diana, Carl, Luis, Jose, Rocky and Taylor. Thanks again!

Stanley, Brian and everyone who came out were knowledgeable and professional.

Iris Carrero...love her..did a fantastic job...thank you...very professional.

I called several places on a Saturday in an emergency situation. Stanley Puckett answered my call and came quickly. The washer flooded the entire laundry room and kitchen and it leaked down through into the basement. Stanley was thorough and gave his honest opinion — never felt like any service was pushed on me. Highly recommended in a crisis!

Excellent work, craftsmanship outstanding.

Stanley and Naseem handled the upstairs water leak and successfully saved the hardwood floors saving the homeowner thousands. The crew was professional. respectful and courteous. Our two dogs loved them and also gave them a paw up. They rolled with some serious equipment for drying out the walls and floors. Highly recommend the company and these two members.

Stanley and Jacob were awesome. Polite, knowledgeable.... I could not of asked for a nicer twosome. Once we get the plumbing complete we will call them back for the renovation.

A massive tree from the neighbor’s yard fell onto our home, causing significant damage. Our insurance company recommended we contact SERVPRO to help mitigate the damages. I called SERVPRO at 3 PM on a Saturday afternoon and worked with an agent named Mandy. Mandy was very calm and professional, helping me make it through the initial throes of facing the damage from the tree fall. She was able to get SERVPRO personnel out to our home that day to patch holes and begin the water removal process. The next day, a crew came out to cut up/remove the tree. SERVPRO then came back to place fans / dehumidifiers in the impacted rooms and return daily to check on the status of the damage mitigation. We are on the way to recovery, thanks to the efforts of Mandy and SERVPRO. I’d highly recommend this company when one needs damage mitigation.

James & Brian are true professionals! They did an outstanding and thorough job. Everything was explained perfectly. They eased my mind after a water leak occurred in my new home. I would definitely recommend this company as a result of the exceptional customer service they provided.

Last week three extremely competent, efficient and pleasant women spent three days cleaning the entire first floor of my house after a kitchen fire which required various degrees of basic cleaning including cabinets, furniture, walls, floors both wood and carpeting. Their attention to detail was impressive. They took pride in their work and did everything, and more, that I asked them to do. I'd recommend Iris, Francis and Luz for any job that requires the best service anyone needs. They made what could have been a stressful, unpleasant nightmare an acceptable conclusion to a traumatic event.

SERVPRO to the rescue! The upstairs unit flooded our condo, four days before closing (and less than two weeks before Christmas!). We'd already relocated to Florida, so we weren't even in town! Brittany, Tori and Carl did everything within their power to get the repairs done quickly. They were extremely professional, very communicative, soooooooooooo helpful! They all understood what we were up against (we were literally racing against the clock). They went above and beyond to get the repairs done, knowing we had to push the closing to Christmas Eve day (!!), and they made sure we didn't jeopardize the sale. THANK GOODNESS for everyone in this office - they are all extraordinary!!!!!!

Carl was in the day after our incident, on New Years Day. He got everything done in a short couple days. He did amazing work and was professional throughout the entire process. Can't thank him and his team enough!

Great customer service, highly recommend!

Representative was very helpful and informative about your services. Would highly recommend!

I was in a panic when my toilets overflowed in two restrooms. SERVPRO came pretty fast and got everything cleaned up and dried. I also appreciate the calls and visits to check on their fans and how the process was working. Thumbs up.

Carl and Keith responded on Friday afternoon to assist in our basement water damage situation. They worked diligently and carefully to remove the soaked carpet and pad in an efficient manner. Very thorough and professional.

Prompt, nice, took care of our home, already recommended SERVPRO of East Cobb!

Very professional and detail oriented. The whole process was explained from beginning to end.

Carl was the most professional worker I’ve ever seen, to consider another company was not an option. I’m so pleased, Carl is incredible, an angel sent from heaven in a time of great need. I highly recommend his service. He is an excellent professional.

I used SERVPRO for water mitigation and rebuild from a recent flood. Dax was my main point of contact and out of ALL of the people I dealt with for my flood and repairs (insurance, HOA, mitigation, repairs), Dax was by far the easiest and best to deal with. I found him to be very responsive, helpful, straightforward, friendly and just an overall great person to deal with. I also would like to mention Tori, the coordinator, who was great in following up with me and getting on my insurance company for approval. I highly recommend SERVPRO of East Cobb and will definitely use them for future needs.

No nonsense, get the job done. Dustin was courteous and efficient. Called the company a few times with questions and receptionist was friendly and patient, answered questions thoroughly.

Prompt and excellent follow-up during the job. The entire process proceeded just like they said it would. I would definitely use them again.

Wow, Carl showed up within an hour of us calling SERVPRO of East Cobb after a pipe burst. He assessed the situation, removed the water, and set up dehumidifier and fans. The whole team was pleasant, professional, and great to work with. Great job!

Carl Sylvester and his colleague Alvin with SERVPRO of East Cobb have done a superb job of remediation at my house in Marietta. Knowledgeable, efficient, courteous, and professional with a really great attitude are ways I would describe these gentlemen. Many thanks to both of them!!!

Sean Walsh was the technician who came to my home. He was friendly, professional, but most of all honest. I was concerned that I may have mold in my Laundry room due to a leaking pipe in my wall. We had the Sheetrock cut out and the leak repaired. The wood looked black and the walls were damp inside. Sean tested for mold and assured me that I did not have mold. My walls needed to be dried out before I put my washer and dryer back in. I am thankful that I called this company. They are available 24/7. I was amazed at the services that they offered. Not only will I use this company again, I will tell my family and friends about them. Sincerely, Janie H.

SERVPRO of East Cobb came quickly after we called about a broken water pipe and had some flooding. They acted quickly once they arrived and were very professional. They answered all of our questions throughout the process and each day they came out to check how things were drying. I wouldn’t hesitate to use them again, but hopefully we’ll never have to!

Treated my home like it was their own, very polite and professional!

Worked with the team at this SERVPRO location and they are professional and easy to work with.

The SERVPRO of East Cobb representative, Sean Walsh, was both knowledgeable and professional. He carefully surveyed the basement, made some good observations and made cost-effective recommendations on how to resolve the problem. As it turned out, I did not have any mold issues in my basement based on his evaluation, but he did suggest some other minor things to fix to help prevent the odor from reoccurring.

Expert service, this company knows what they're doing and is so helpful in awful situations!

Jacob was very helpful in the process of my water damage. He had great customer service & did his job well. I definitely recommend SERVPRO of East Cobb!

I appreciate Carl and his crew, I really appreciated his knowledge in the job!

SERVPRO of East Cobb did a great job for immediate remediation after our house flooded throughout three floors. Hana went above and beyond by reaching out directly to the mortgage company to help clear-up some confusion regarding payment processing. I would have no problem recommending this company to others.

SERVPRO of East Cobb did a great job in drying up our wood floors after our ice-maker leaked. They were very quick in their response and Hana was great helping us handle the insurance side of things. Highly recommend their services.

I would highly recommend SERVPRO of East Cobb to any friend of family based on my own experience. Mandy Barbeau was my contact assistant.

Carl and Lorenzo did a great job drying out our walls, floors, and cleaning up. It took a few days but they were diligent getting the house dry.

Carl was great; very thorough and professional!

Carl and his team were super responsive and got the demo and water damage done fast!!

I want to say what a pleasure it was to work with Tiffany Smith on a claim for a client. I had been requesting information & had not received until I came in contact with her. Her customer service is outstanding & she resolved a problem like no body’s business. Thanks Tiffany & I look forward to working with you in the future.

Stanley and Jacob did a great job in fixing our home. Our house was very flooded but they were able to fix it all very quickly. They also did not get in the way or bother is too much and were able to finish the job smoothly.

Carl performed the removal of the affected flooring and ceiling area and installed the dehumidifiers and mold filtering fans and came back to take back the dehumidifiers and fans after mold testing and remediation was completed.

Fantastic job SERVPRO of East Cobb!

Lorenzo and Stanley were extremely professional and courteous and came every day to check the progress. Was very impressed with the level of professionality and care!

On behalf of the owners and myself we wish to thank you for your flexibility and creating a flawless wedding Saturday October 31, 2020. Samantha and Micah had their wedding dreams come true. From the wedding party to the guests everyone gave exceptional heartfelt appreciation for your non-stop performance and most of all your adaptability. 

Tori, Carl and the whole SERVPRO of East Cobb Team is incredible. With no power, no internet, and no phones you stood steadfast assuring perfection! Thanks to God the power came on around 10:00 am. I am so proud of you all! Please share this with the members of your staff and express to them "a job well done". May you all stay safe and well!

- Joi

CEC of The Gardens at Great Oaks

Thank you, Mandy for going the extra mile. Both in having your team coming out tonight and calling the owner. The other group said they'd see me in the morning (not happening). As a small business owner myself I greatly appreciate the personal touch of you, your team and your owner. That means a LOT to a homeowner at 9:30pm heading into a weekend. Please feel free to use this as a quote for your business and while we may go into insurance levels, please let your owner know of my satisfaction - all before the first repairman showed up. Hoping for continued good service from your team.

The work was done quickly and done well. SERVPRO did a fantastic repair job on our ceiling and was very friendly and thorough. It was nice dealing with SERVPRO and I would recommend them for any job.

SERVPRO of East Cobb was great! We had water damage that managed to hit three levels of our home. They came immediately and set up their equipment. We used them not only for water removal but also to rebuild and rehab our home. We were in a hotel for four months and they went out of their way to keep us posed on all things that were happening along the way. We give them 5 stars!

SERVPRO East Cobb was great about taking care of everything and making us feel like we were their first priority!

Carl and his team were completely professional and helpful!

Carl Sylvester came to our home and did a fantastic job with cleanup. He is very professional. Tells you what he is about to do before he does it, then he proceeds to do it with excellence. He managed my expectations and his crew very well.

Carl and his team were fantastic. They were prompt, courteous and explained everything fully. I will definitely be using them in the future.

Mandy was very helpful with setting up our cleanup.

I had a great experience with SERVPRO when my basement flooded they came out within an hour to start working in the middle of the night and everyone I spoke with was very friendly to me. In any situation like that again I would call back every time they did an amazing job.

Mandy is the nicest person I’ve ever met. She goes out of her way to make everyone happy. She works hard to make sure her costumers get what they need.

Their tag line should read: “SERVPRO don’t play!” because these guys are awesome. Carl Sylvester is the man. He showed up every day, made sure we understood the process, stayed late, and basically treated us like family. I hope I never see SERVPRO again because it’ll mean another mess happened (thanks, Home Depot/Spirit Logistics, for breaking the main water supply pipe installing a dishwasher). But if I do ever need water remediation services, Carl and SERVPRO are going to be my first call.

Luke was extremely helpful and solved our problem quickly. I would highly recommend this company!

Carl S. was super thorough with the entire job. He answered any and all questions we had. I would recommend his work without a doubt.

Great customer service! First time I have ever had any water damage to my home. They made the process smooth. Lindsey was the admin. On my job, she was always knowledgeable with all details when it came to my home, as well as the process. Would highly recommend this company!

Mandy, in the office, and service team, Keith and Luke have been polite and responsive. I could not have asked for better service. The two young men went right to work and have been unfailing kind in answering questions and relieving my stress.

Great customer service! I would highly recommend SERVPRO of East Cobb.

The entire crew from SERVPRO were extremely professional. The team responded to our needs promptly. They were a lifesaver!!!

They did a great job drying out our building! I wouldn't hesitate to recommend them to all my friends and family!

SERVPRO of East Cobb did a fantastic job and I will recommend them to anyone that will need there services the crew is awesome! 

Had a major water leak. Very friendly and professional. Absolutely would use them again!

Carl and his staff were extremely professional and we will recommend your company!

SERVPRO was great during a stressful time for me. The guys were knowledgeable, explained everything to me as they were working and were very prompt and polite.

Carl was very helpful and guided us along with this unfortunate situation. I felt like he went over the top to make sure we were satisfied and kept in the loop. Highly recommended!

These guys came in when my house had flooded. They packed up my home, dried up the house, removed all my carpets, flooring and furniture. No one hopes for a home disaster, but these guys are the people you need in that situation.

The work managed by Carl Faccini and performed by Lucas Camarillo was absolutely first-rate! I could not be more satisfied. Excellent sheetrock, painting ,and flooring work.

Best restoration company around! Marie and Hanna did a great job handling my claim. They made it super easy to work with my insurance company and got me back into my house after only a couple of days! I high recommend SERVPRO of East Cobb!

It has been a pleasure working with SERVPRO of East Cobb. They have been straight forward and forthright with me from day one. Very prompt and on schedule. I think they are a great mitigation company and I would recommend them to all of my friends and family!

They were friendly, cooperative and worked with a smile. Great customer service!

Service was prompt, polite and professional. Couldn't ask for more!

They did a thorough job and were professional!

Carl & Jacob & Joe were so amazing. Great customer service. I would definitely recommend.

Excellent service from the entire team. Shawn was very patient and explained everything so that I could understand what was happening. Tiffany and Candy were also quite helpful.

Service was great - the notification of service calls helped especially when one works outside of the home. The office personnel were very friendly and understanding about the situation.

Excellent service and a real professional!

Great service, professional crew, Jamie Winston and Derek Brownlow you couldn’t ask for any better. They came in and got the job done. Quick, fast, and professional!

Jacob, Shawn and D’Anthony did an amazing job when they came out to our home to clean up water damage we had from a busted pipe. Very efficient and nice people!! Would highly recommend them to anyone!

Jamie was very professional and courteous when here. He and his partner Dre worked diligently to get done what needed to get done. Jamie is an asset to SERVPRO.

Thanks for the speedy professional service. Great job SERVPRO of East Cobb!

Carl, Brian, and Dion did a great job and I enjoyed their hard work.

Carl and Bryan were very professional and worked diligently. They made me extremely happy and I am super pleased with your service!

Jacob and Brian did an awesome job. Worked hard all day and busted there butts. I am very happy with your service. Great job Brian and Jacob!

D'Anthony did an awesome job by getting all the equipment picked up quickly and quietly. He was very polite and courteous. D'Anthony even checked in with me before he left to make sure I was satisfied with his service. I am very impressed with this young man's customer service skills and with SERVPRO of East Cobb in general. Great job! I am going to recommend you to anyone I know that up needing water restoration service!

Great service, professional crew, Jamie Winston and Derek Brownlow you couldn’t ask for any better. They came in and got the job done. Quick, fast, and professional!

SERVPRO has worked on my home through remediation/ abatement / remodeling / construction. Water may be a necessity of life, but it can also cause devastating damage! SERVPRO has been wonderful through this whole process and they are professional, but yet have that personal touch that is necessary.

Great response time! Used another company for our last damages and this has been a much better experience!

Professional crew, great service!


Dustin and Bryan have been working at my home for several days where I am experiencing some mold issues. Both of these young men have provided excellent service. Great job Dustin and Bryan!

Daryl did a tremendous job it could not have been better in regards to his knowledge, his courteous nature, and his professionalism. Anyone that gets Daryl going forward gets a true professional as extreme knowledge in what he does.

A water pipe under my house rusted, resulting in a flood in my crawlspace that was approximately 12 inches deep under my entire house. I contacted SERVPRO of East Cobb. They came quickly and explained my options for the water removal. Within hours a pump was placed in the crawlspace. They followed up daily on the water removal progress and eventually placed dehumidifiers and fans in the crawlspace. I was so impressed with all of the employees I came in contact with during the water removal. They were professional and courteous and kept me informed with what was being done as well as the progress being made. I would highly recommend SERVPRO of East Cobb for any water extraction issue. They will ensure your flooded area is properly and completely restored.

Your staff was ver helpful and knowledgeable about the job.

They were awesome to work with!

Communication has been excellent from office and we really appreciate that!!

Steven and Anibal were extremely knowledgeable and professional and went out of their way to answer all questions and did a great job especially being after hours. I will definitely recommend the two of them for any future business!

Jose Lopez did a great job. Thank you Jose!

Jose was a delight to work with. When he arrived I assumed he was a supervisor due to him being so professional/knowledgeable. If ever we used your company again we would definitely request him. Thank you!


Your team was professional and courteous through out this whole process. I would recommend SERVPRO of East Cobb to any one that needs to have mold removed from their home. Thanks!

Thank you so much for all of your hard work. I don't know what I would have done with out the help of your office team.

I just wanted to take the time to say that your guys did an awesome job on our house...Thank you for all your effort and especially your patience.

From Kerry, who did the original clean up to Tashana who took care of our final repairs and everyone at the main office, the movers out and back, all were wonderful and caring. Thank you to your whole team! We would recommend you all in a heartbeat!

They did a phenomenal job assisting us. They were attentive, very responsive, and went above and beyond!

Jose, Allen, Chad and Justin were amazing. I'm so thankful for SERVPRO. Thank You!

Tech was Courteous and very helpful in making sure we understand the process.

Everyone was a blessing. Thank you

Very courteous and dependable. Louis Rocks!

Excellent response from your company, Sean, Luis, and Anibal were very polite and professional. I looked forward to working with your company throughout the process. Great Job!!

David and Dustin were fantastic. Thank you for the help.

Very happy with service. Thanks!

Both guys were great, helpful, and professional. First class and they should be given raises and a promotion. Can't say enough good things about how much they helped and how thorough they were.

Mr. Hilyer was very helpful and was very polite and generous in way he finished the work.

David and Anibal were very professional and courteous.

Very professional, skilled, and concise in explanation of services to be completed.

David was an excellent technician. He was prompt and extremely courteous and helpful. He definitely deserves a  raise for the work he did here. If we ever need your services again I will be requesting David.

Terrance was very knowledgeable in his field and really helped tremendously in assuring us things will be OK. I definitely would use him for future emergencies and recommend him to everyone.

Great experience...Very happy with end result.

Great service, very responsive.

He was very professional, experienced, knowledgeable, and patient. He spent a lot of time explaining everything in detail when i asked questions. Very Polite and easy to work with. Very happy customer.  

Jose and the demo crew were exceptionally nice and very neat.

Techs were very friendly and helpful.

Jose and the demolition crew were exceptionally nice and very neat.

Very Courteous and helpful.

Excellent service and team. It went so well despite a stressful situation. 

Ryan and his associate were patient and explained things thoroughly and did a great job.

Impressed with how punctual everyone was. When SERVPRO said they would be there, you can count on it! Unfortunately, that's not the case for a lot of business these days.

Thank You! You are the most positive interaction we have had with a business throughout the whole ordeal!

Super Proffesional Work. Thank You!

"Each member who came to our home was very thorough and professional"

Keep up the good work! Great professional job!

SERVPRO of East Cobb provided my family with excellent service!!!

SERVPRO was Great! David and his crew were very proffesional, helpful and thorough and If i ever need SERVPRO again I want David to be there. 

Tia did a phenomenal job assisting us. She was attentive, very responsive and went above and beyond!

Jose was excellent & made me feel confident that he knew his craft. Mandy too was excellent at helping me, especially when I was upset. She and Taylor are outstanding in their customer service. Mandy even gave me her personal number so I knew I could count on her.

They were great. David and his crew were very professional, helpful, and thorough. Should I need SERVPRO again I want David.

The very best! Very very very good!

Professional, Courteous, Educational...Good job! Thank you

Technician was very knowledgeable, helpful and overall a very good rep for your company.

Best service anyone could ask for, very courteous and professional, thanks again!