Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

One of the most important parts of SERVPRO of East Cobb’s job on any restoration project is documenting damages and inspecting the structure. By documenting damages and inspecting the structure, our trained professionals are able to formulate a plan to restore our customers property to preloss condition, while providing a clear record of the restoration process which is often required for insurance purposes. By performing a thorough inspection of the loss, our technicians are setting a solid foundation that the rest of the restoration process can be built on. Drying your home or business quickly, efficiently and safely.

After our restoration specialists conduct their initial inspection, ask about our building services. Check out some of the beautiful homes restored by our construction department!

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction