How Auto-Owners Insurance Customer and Agents Benefit from Choosing SERVPRO of East Cobb to Service Water Restoration Claims

5/18/2021 (Permalink)

SERVPRO of East Cobb has a great working relationship with Auto-Owners Insurance agents and adjusters. As a preferred service provider for Auto-Owners Insurance customers along with many other insurance providers, SERVPRO of East Cobb can even assist clients in filing claims. We offer free moisture inspection and estimates to all insurance referrals, including Auto-Owner Insurance water damage claim referrals. 

With over 10-year of providing industry leading water, fire and mold restoration and mitigation services to the greater Cobb County area, SERVPRO of East Cobb is your number one choice in restoration services. We are here 24-hours a day, everyday, to provide emergency restoration and mitigation services to Marietta and Kennesaw home and businesses owners. Let SERVPRO of East Cobb make your water damage claim “Like it never even happened.”

SERVPRO of East Cobb’s 1-4-8 Emergency Service Guarantee 

• ONE - Within one hours from notice of loss SERVPRO of East Cobb will contact the insured to arrange for service.
• FOUR - Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know quick action is often key to water and fire claims.
• EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of East Cobb. 

*Agents can assign SERVPRO of East Cobb, without making an additional phone call at first notification of loss to Farmers.

Auto-Owners Agent and Customer Benefits of Choosing SERVPRO of East Cobb

Customer Service

What SERVPRO does: The science of restoration can be a complicated issue, but SERVPRO of East Cobb restoration professionals have the training, technology, equipment and customer diplomacy for any sized disaster.

Benefit: SERVPRO of East Cobb restoration specialist will handle each job according to the highest professional standards and interact with customers in a professional manor to provide excellent customer service.

Customer Retention

What SERVPRO does: We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy one and is always better prepared to restore their home or business. SERVPRO of East Cobb also produces the correct claim documentation for fast and easy claim processing.

Benefit: Satisfied customers translate to a higher rate of policy retention. Keeping agent’s client lists full and saving customers the hassle of having to shop for a new insurance provider.

Additional Product Sales

What SERVPRO does: If a large-scale disaster or storm strikes, SERVPRO of East Cobb has the resources to get to customers quickly. When an insurance client’s claim needs are met quickly, this reflects positively on both SERVPRO of East Cobb and Auto-Owner Insurance. This positive interaction adds value to the relationship with their insurance agent.

Benefits: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing agents to offer additional insurance vehicles and products.

Two Year Limited Warranty on Labor & Manufacture Warranty

What SERVPRO does: We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, will be new, of good quality and free of defects.

Benefits: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years.

*If you are an Auto-Owners customer or agent that is in need of a reputable water restoration company call SERVPRO of East Cobb at (770) 424-0400 or visit www.SERVPROeastcobbga.com for more information.