SERVPRO of East Cobb's Cutting-Edge Restoration Documentation System

3/8/2021 (Permalink)

Call SERVPRO of East Cobb 24-hours a day. We're open 24/7 and always faster to any size disaster!

One of the most important parts of any restoration claim is the documentation process. Properly and thoroughly documenting a customer claim can be the difference between a smoothly run restoration project and one that drags on forever, causing unneeded stress and discomfort to the home or business owner. SERVPRO of East Cobb can attest to the importance of documenting any water, fire, or mold loss restoration project properly. With proper documentation adjusters and insurance companies can respond to questions and approvals more quickly and with a great degree of confidence that their customer’s property is being taken care of and in accordance with the customer’s policy and IICRC industry standards.

SERVPRO of East Cobb uses a combination of three documentation tools on every water, fire, or mold restoration claim. These pieces of technology actually improve both our customer service experience and the effectiveness of our technicians and restoration crews.  

SERVPRO DryBook  

Each and every SERVPRO franchise has access to a proprietary piece of software that was created to document and track the progression of restoration projects. From the beginning of the project, when our customer first calls, all the way through completion of the restoration project. Every restoration/cleaning project that SERVPRO of East Cobb takes on is documented within this system. This makes providing drying reports and other documents insurance companies commonly require, quick and easy. 

Xactimate + Restoration Manager 

Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. It’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence.

SERVPRO partnered with Xactware back in 2019, to integrate the Xactware’s Restoration Manager tool into our franchise systems. Xactware Restoration Manager has been adopted as the estimating or “industry pricing” tool by insurance providers and reputable restoration companies like SERVPRO of East Cobb (*insurance providers like State Farm, Farmers, Allstate, American Family Insurance, and many more). Using this estimating software means that SERVPRO’s estimates and pricing are accurate and formatted correctly, making the approvals process much quicker, easier and prevents discrepancies.

Matterport System

The Matterport system consists of three main parts, the Matterport PRO2 camera, the Matterport Capture App, and the Matterport 3D Showcase App. The Matterport system is SERVPRO of East Cobb’s latest addition to the documentation process. This camera system allows our project managers to photograph our customer’s property in a 360º image. This means that every angle of the customer property is documented, allowing our team, insurance providers, and adjusters the ability to view the property as if they are standing on-site. The Matterport software and apps use AI technology to compile and stitch together 360º images gathered from our customer’s property to create a virtual tour of the home. Along with gathering visual images of the property the camera system also gathers measurements of the property using its onboard infrared sensors. Using these infrared measurements, an extremely accurate structural sketch or floor plan can be created. 

Aside from helping document our customer restoration claims, the Matterport system also affords the insurance companies and adjusters that work with SERVPRO of East Cobb, the ability to view their customers' claims remotely. With today's need for social distancing, this system can reduce not only “face-to-face” interaction but can also speed up the approvals. By being able to document our customers water, fire, or mold claims in 360°, it gives insurance providers the option of a “contactless inspection” while maintaining their ability to thoroughly inspect the claim. By limiting the number of people that have to visit the customer’s property we limit the amount of physical contact between customers, insurance companies, adjusters and SERVPRO personnel. Virtual tours can be shared with insurance providers and adjusters by simply emailing or texting them a link like this https://my.matterport.com/show/?m=fQWiUTJmLvZ. 

If your home or business suffers a water, fire or mold loss call SERVPRO of East Cobb at (770) 387-7455

SERVPRO of East Cobb is your trusted leader in the restoration industry. We are always investing in the most innovative equipment, like the Matterport Camera Systems used to document our customer’s claims. Not only are we IICRC certified, but certified in SERVPRO’s proprietary cleaning and restoration techniques. Our team of restoration technicians and drying specialists have extensive knowledge and training to ensure we are the best at what we do. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. We live and work in the Cobb County area, and understand the unique challenges damage to your home can bring. SERVPRO of East Cobb is here to help and will work with you as the home or business owner to navigate the restoration claims process.