Small Office Commercial Water Loss in Kennesaw GA

9/25/2019 (Permalink)

Water damaged breakroom and kitchen flooded by pipe burst. SERVPRO made it "Like it never even happened"!

Drying a business after a water loss can be very different from drying a residential property. Commercial water losses can differ from residential claims in many ways such as size, scope, government regulations, and often timeline expectancy. When your business is flooded by a storm or has been water damaged by other means, call SERVPRO of East Cobb. We are the professional water restoration company that can help you get your business back up and running. SERVPRO knows that hours lost to down time can result in days of catch-up work, diminished or lost productivity, and missed deadlines. 

SERVPRO is faster to any size disaster! 

The following is a brief synopsis of an actual commercial water loss that SERVPRO of East Cobb mitigated and restored earlier this year. For privacy purposes we will not disclose the identity of our customer or reveal the address of their property, but express permissions have been granted for us to share their story.

SERVPRO of East Cobb responded to our customer's emergency water loss call, nestled in the back of an office park in Kennesaw, GA. The customer called our office early one morning after they discovered that over the course of the previous evening their office space was flooded by a pipe burst. Our loss coordinator immediately dispatched one of our commercial loss teams over to assess the damage and start the restoration process.

Approximately an hour after our first notification of loss, we had technicians on site that were able to temporarily turn off the water to the property, preventing additional damage to the building. Our highly trained technicians then assessed the property for safety hazards and began documenting the water damage. Safety hazard inspections are critical for the safety of our customers, their property, and our employees. Documenting the loss and completing an in depth restoration scope can prevent many issues associated with insurance coverage and allows our customers to make an informed decision on how they would like to handle the claim (or whether or not to file a claim in the first place). 

Now it was time to start the water extraction and demolition phase. SERVPRO’s professional restoration crew used two truck mount water extractors and an additional portable water extraction unit to suck out all of the free standing water from the structure. The floors were carpeted in an industrial high traffic glue down carpet, which would have to be removed using one of our commercial floor scraper/strippers. The four inch vinyl cove base would also have to be removed in several offices to allow the sheetrock to be ported for air circulation during the drying process. 

Air-movers and dehumidifiers were strategically placed throughout the affected areas to dry the building to IICRC Standards and antimicrobial cleaning products were used to clean and sanitize the entire affected area. Monitoring visits were scheduled with the customer's office manager to track and document the drying process. 

Once the building had been completely dried and drying equipment was removed, it was time for our construction team to start the rebuild process. First our construction manager scoped the job-site and built an estimate for re-construction using Xacitmate (industry leading construction estimating computer program). Once the approvals were made by the customer and their insurance adjuster, construction began almost immediately. Replacing and re-installing sections of sheetrock, high traffic commercial glue down carpet, and four inch vinyl cove base. Our construction department was able to complete re-construction in a matter of a few days and our customer was able to get back to business as usual.